Service Manager

Position Title: Service Manager

Industry: Commercial HVAC & Specialty Sheet Metal Contracting

Location: Greater Rockford / Loves Park Area, IL (On-site / Regional Site Visits)

Position Type: Full-Time, Exempt

Compensation: $90,000+ annual base salary commensurate with experience 

Reports To: Ownership

Opportunity Overview

A well-established, family-owned commercial mechanical and custom fabrication contractor in Northern Illinois is seeking a collaborative, customer-focused Service Manager to lead its HVAC service division. Known for high craftsmanship standards, custom architectural and industrial sheet metal capabilities, and a team-first work culture, the company is looking for a strong operational leader to mentor field technicians and drive departmental growth.

This role serves as the operational backbone of the service division, balancing technician scheduling and support, customer relationship management, and financial performance.

Key Responsibilities

• Operations & Leadership:Oversee day-to-day service department operations, optimize dispatch and technician scheduling, and ensure high-quality service delivery.

• Team Mentorship: Lead, coach, and support a skilled team of field technicians, serving as an approachable technical and professional resource.

• Customer Relations:Serve as the main escalation point for service clients, build long-term trust, and identify opportunities to expand preventative maintenance agreements.

• Department Performance: Monitor departmental KPIs (labor utilization, efficiency, margins), review work orders, and maintain high standards for safety and compliance.

Preferred Qualifications

• Experience: 5+ years of commercial HVAC service experience. Prior leadership, supervisory, or management experience is strongly preferred.

• Technical Background: Solid understanding of commercial HVAC equipment, rooftop units, mechanical systems, controls, and troubleshooting.

• Core Strengths:Exceptional soft skills, high emotional intelligence, strong communication abilities, and a mentorship-driven approach to leadership.

• Mindset: Approachable, organized, and adaptable, with a practical approach to solving operational and customer challenges.

Work Schedule & Perks

• Schedule:Standard day shift, Monday through Friday (~40 hours/week) with minimal overtime required.

• Work Culture: Supportive, down-to-earth team environment with direct access to company leadership.

• Travel: Local regional travel within a standard service radius.

• Compensation & Benefits: $90,000+ annual base salary commensurate with experience, health insurance options, retirement plan, and paid time off.